Technical Account Manager

Full Time
Exton, PA
Posted 1 year ago

Technical Account Manager

Employment:   Full Time.
Location:  Exton
Salary:   Negotiable
Experience:   3-5 Years at least

Skills and Pre-requisites:

  • Good communication with strong command of English language.
  • Strong analytical and problem-solving skills.
  • Solid technical sales / project management / business analyst background.
  • Familiarity with basic project management.
  • Proven work experience as a key account manager.
  • Experience in managing multiple stakeholders and projects.
  • Customer success oriented person who is a good listener.
  • Adaptable to learn new things, evolve continuously and accept new challenges.
  • Must be highly flexible with time and availability considering global customer reach.

Job Responsibilities:

  • Build strong customer relationships, especially with key customer stakeholders and sponsors, with an objective of providing exceptional customer experience.
  • Provide business analysis and technical support for customers to support pre-sales and post-sales processes.
  • Address all product and service related queries on time, thereby managing customer expectations and leading to customer satisfaction.
  • Provide end user training and documentation to support end customers with software usage.
  • Work with the development team to address customers’ feedback and help identify potential new features or products.
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
  • Work closely with the sales team to win new business and increase sales.
  • Establish best practices around customer support and retention.
  • Identify new growth opportunities with key accounts.

Technical knowledge:

  • Hands on experience with common MS Office apps.
  • Familiarity with software and front-end development.
  • Familiarity with business tools used like wire framing, flow charts etc.

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Job Features

Job CategoryBusiness Development

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