Technical Account Manager

Employment:   Full Time.
Location:  Exton
Salary:   Negotiable
Experience:   3-5 Years at least

Skills and Pre-requisites:

• Good communication with strong command of English language.
• Strong analytical and problem-solving skills.
• Solid technical sales / project management / business analyst background.
• Familiarity with basic project management.
• Proven work experience as a key account manager.
• Experience in managing multiple stakeholders and projects.
• Customer success oriented person who is a good listener.
• Adaptable to learn new things, evolve continuously and accept new challenges.
• Must be highly flexible with time and availability considering global customer reach.

Job Responsibilities:

• Build strong customer relationships, especially with key customer stakeholders and sponsors, with an objective of providing exceptional customer experience.
• Provide business analysis and technical support for customers to support pre-sales and post-sales processes.
• Address all product and service related queries on time, thereby managing customer expectations and leading to customer satisfaction.
• Provide end user training and documentation to support end customers with software usage.
• Work with the development team to address customers’ feedback and help identify potential new features or products.
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.
• Work closely with the sales team to win new business and increase sales.
• Establish best practices around customer support and retention.
• Identify new growth opportunities with key accounts.

Technical knowledge:

• Hands on experience with common MS Office apps.
• Familiarity with software and front-end development.
• Familiarity with business tools used like wire framing, flow charts etc.